Entre Technology Services, LLC.



ACUCM w/AUC: Administering Cisco Unified Communications Manager and Unity Connection v8.0

Upcoming Dates

Course Administering Cisco Unified Communications Manager and Unity Connection v8.0 ACUCM w/AUC

Course Specifications

Course Length: 5 days
Rate: $3,995.00
Registration: Call 406-256-5700 or email entretraining@entremt.com to register or to request customized training or group pricing.


Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides system administrators
and networking professionals with an understanding of the Cisco Unified Communications Manager
System. This course teaches the concepts of IP telephony based in system administration, including its
function, features, and configuration. This is an entry-level course that begins with the basic concepts of
IP telephony and very quickly moves the learner forward into an understanding of system concepts:
clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone
features, which are all important to supporting IP telephony in the enterprise network. The course focuses
on Cisco Unified Communications Manager version 8.x.
The course is geared to individuals that will be using and managing the system and performing
administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users
and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to
supporting changes in the organization, such as opening new office locations or relocating departments.
The course does not cover issues of initial deployment, new cluster deployment or international
deployments. Also, the course does not cover issues with the underlying network that involve routers,
switches, or Cisco IOS software configuration.
This course includes various lab exercises to apply what was learned in each preceding lesson. Labs
begin with a newly installed publisher and subscriber. The only element that is preconfigured is two
MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the
neighbor’s pod. Therefore, the student will become familiar with all the various concepts through
configuration of the elements in the lab environment.
Administering Cisco Unity Connection (AUC) v8.0 describes Cisco Unity Connection administration
features, options, and configuration settings as they apply to the administrator. The course presents
Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to
perform their day-to-day job functions using the Cisco Unity Connection version 8.x system.

Course Objectives

By the end of this course, students will be able to:

  • Describe the Cisco Unified
    Communications Manager network,
    service, and features
  • Understand the importance of and
    configuration of redundancy and high
    availability in the enterprise network
  • Describe user configuration and the
    user web interface
  • Explain basic phone options and the use
    of BAT
  • Explain the route plan and on-net/off-net
  • Describe the various media resources,
    including conferencing and MOH
  • Describe the basic phone features and
    use of hunt groups
  • Explain the function of Cisco Unity
    Connection and the various interfaces
    that are used to access the system
  • Describe the components that are
    required for user call processing by
    Cisco Unity Connection


  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers
  • Administrators
  • IT support personnel
  • Helpdesk support staff


  • Basic knowledge of IP and networking
    or voice networks is suggested, but not
  • Basic knowledge of the Windows
    desktop environment
  • Basic understanding of fundamental
    terms and concepts of computer
    networking, including LANs, WANs, and
    IP switching and routing.
  • Basic knowledge of traditional PSTN
    operations and technologies, including
    PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified
    Communications Manager