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CICD: Implementing Cisco Collaboration Devices

Upcoming Dates

Course Implementing Cisco Collaboration Devices (CICD)

Course Specifications

Course Length: 5 days
Rate: $3,995
Learning Credits: 38
Call 406-256-5700 or email entretraining@entremt.com for customized training or group pricing

Description

Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified
Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager
Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills
to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture,
components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such
as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified
Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. CICD also introduces basic video
functionality into Cisco Collaboration solutions.

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Objectives

At the end of this course, students will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream
    flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager,
    Cisco Unified Communications Manager Express, Cisco Unity Connection, and CIsco Unified Communications
    Manager IM and Resence Service
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager
    Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified
    Communications Manager Express
  • Describe the telephony features supported in CIsco Unified Communications Manager and Cisco Unified
    Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service,
    and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified communications solution

Audience

This course is designed for Network administrators and network engineers, CCNA Collaboration candidates and Systems
Engineers.

Course Outline

Module 1: Cisco Unified Communications Solutions

  • Understanding the Components of Cisco
    Unified Communications Solutions
  • Understanding the Characteristics of Cisco
    Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components
    Impacting Call Flows in Cisco Unified
    Communications Manager
  • Understanding the Configuration Components
    Impacting Call Flows in Cisco Unified
    Communications Manager Express

Module 4: Endpoint and End-User Administration

  • Understanding End-User Characteristics and
    Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and
    Configuration Requirements
  • Understanding Endpoint Implementation Options

Module 5: End-User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Telephony Features

Module 6: Cisco Unity Connection and Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox
    Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox
    Implementation Options
  • Understanding Cisco Unified Communications
    Manager IM and Presence Service
  • Enabling Cisco Unified Communications
    Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications
    Manager Reports
  • Understanding Cisco Unified Communications
    Manager CDR Analysis and Reporting Tool
    Reports
  • Monitoring the System with Cisco Unified RealTime Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

Labs:

  • Hardware Lab 1: Explore Administrator Interfaces
  • Hardware Lab 2: Explore End-User Interfaces
  • Hardware Lab 3: Explore Call Flows in Cisco
    Unified Communications Manager
  • Hardware Lab 4: Explore Call Flows in Cisco
    Unified Communications Manager Express
  • Hardware Lab 5: Implement End Users
  • Hardware Lab 6: Implement Endpoints
  • Hardware Lab 7: Enable Telephony Features
  • Hardware Lab 8: Enable Mobility Features
  • Hardware Lab 9: Implement End Users and
    Voice Mailboxes
  • Hardware Lab 10: Enable Cisco Unified
    Communications Manager IM and Presence
    Service
  • Hardware Challenge Lab 11: Provide End-User
    Support
  • Hardware Challenge Lab 12: Generate Cisco
    Unified Communications Manager CAR Tool
    Reports
  • Hardware Lab 13: Monitor the System with Cisco
    Unified RTMT
  • Hardware Lab 14: Back Up Cisco Unified
    Communications Manager