Emotional Intelligence..what does this really mean anyway?
As humans we are all driven by different things, so what does it mean when we talk about Emotional Intelligence in the workplace?
The definition of Emotional Intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to distinguish between emotions and label them appropriately, and to use emotional information to guide thinking and behavior. Self awareness, social awareness, self management and relationship management are all different pieces to this complex matter.
Here is a brief description of all the parts that come into to play.
Self awareness: The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.
Social awareness: The ability to accurately pick up on emotions in other people and understand what is really going on.
Self Management: The ability to control impulsive feelings, behaviors and manage your emotions in a healthy way.
Relationship Management: The ability to use awareness of your emotions and others emotions to manage interactions successfully.
All these combined are emotional intelligence and although they are not skills that are learned easily, they are essential in the workplace. EI provides a strong foundation for developing relationships, trust and rapport between peers and management. If you haven’t already thought about this strength or weakness in your business, perhaps it’s time to think again.